The Relish is the trading name for Whichford Enterprises Ltd. This privacy policy explains how we use any personal information we collect about you when you make a booking with us; whether it is through a third party booking agent, on our website or directly over the phone.

What information do we collect about you?

We collect information about you when you make a booking to stay at The Relish. To process your booking or brochure request we need to collect certain personal details from you.

These details will include, where applicable:

·         Name
·         Contact details and those of other guest members
·         Credit/ debit card or other payment details
·         Special requirements such as those relating to any disability or medical condition which may affect your chosen arrangements.
·         Dietary restrictions which may disclose your religious beliefs.

How will we use the information about you?

We collect information about you to:

·         Process your booking
·         To send you a pre-arrival email, a post-departure email
·         Manage your account
·         For audit and debt collection
·         And if you agree to email you about new services or special offers that we think will be of interest to you.

We may share information with a successor to all or part of our business.

For example, if part of our business or assets are sold, we may disclose user information as part of that transaction.

We will share information to comply with the law or to protect ourselves, our customers or others.

For example, we will share information to respond to a court order or subpoena, or in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Safeguarding Your Information

We take reasonable and appropriate measures to protect Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction, considering the risks involved in the processing and the nature of the Personal Information.

Our credit card processing vendor uses security measures to protect your information both during the transaction and after it is complete. Our vendor is certified as compliant with card association security initiatives, including the Visa Cardholder Information Security and Compliance.

Marketing

We would like to send you information about our offers or discounts which maybe of interest to you. If you consent to receive marketing, you may opt out at any time.

You have the right at anytime to stop us from contacting you for marketing purposes.

 If you no longer wish to be contacted for marketing purposes, please email us at: reservations@hotelrelish.co.uk

 Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all your personal information, please email or write to us at the following:

·         By email: reservations@hotelrelish.co.uk

·         Or write to us at: The Relish, 4 Augusta Gardens, Folkestone, Kent CT20 2RR

We may make a small charge for this service.

We want to make sure that the personal information we hold is up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies

Cookies are text files placed on your computer to collect standard internet log information.

For further information about cookies visit:

www.aboutcookies.org

www.allaboutcookies.org

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.

Other Website

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 22 May 2018.

How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you:

·         By email: reservations@hotelrelish.co.uk

·         Or write to us at: The Relish, 4 Augusta Gardens, Folkestone, Kent CT20 2RR